QuestionQ242Verified/Customer Service Management System Setup and ConfigurationCopy linkReport a problemAsk AstroTutorSave questionWhat is needed to synchronize fields from a parent case to child case(s)?AThe advanced plugin (com.sns.pa.customer_service_advanced) needs to be activatedBMajor Issue Management needs to be installed and certain properties enabledCNo action required, this is a standard Customer Service Management featureDThe role of sn_customerservice.customer_case_manager must be assignedShow AnswerAnswerExplanationParent-to-child synchronization is configured through Major Issue Management system properties. The synchronization property must be enabled, and the list of fields to synchronize from the major (parent) case to associated child cases must be configured.Learn moreConfigure case synchronizationComponents installed with Major Issue ManagementShow comments5Show commentsCommunity DiscussionNo comments yet. Be the first to start the discussion!
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