QuestionQ241Verified/Customer Service Management System Setup and ConfigurationCopy linkReport a problemAsk AstroTutorSave questionWhen assets are created or imported for CSM, model categories are used to:Choose threeADefine whether a Configuration Item (CI) is created when an Asset record is created or vice versaBGroup assets togetherCBuild a classification structure for product modelsDModel the configuration options for each product model being sold to customersEDefine a link between Asset classes and Configuration Item (CI) classesShow AnswerAnswerExplanationModel categories organize related assets and associate asset classes with Configuration Item (CI) classes. Their configuration controls the related asset/CI record-creation behavior and the class assigned to the resulting record. Product-model configuration options and a product-model classification hierarchy are not the purpose of model categories.Learn moreServiceNow: Model categoriesServiceNow: Manage model categoriesShow comments2Show commentsCommunity DiscussionNo comments yet. Be the first to start the discussion!
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