QuestionQ220Verified/Customer Service Management System Setup and ConfigurationCopy linkReport a problemAsk AstroTutorSave questionWhich types of units are used to count entitlements in ServiceNow?AIncidents and ProblemsBTasks and ProjectsCCases and HoursDRequests and ChangesShow AnswerAnswerExplanationServiceNow Customer Service Management counts entitlements by units of either cases or hours. The Total Units and Remaining Units fields therefore represent the available and remaining number of cases or hours.Learn moreConfigure entitlements | ServiceNowShow comments2Show commentsCommunity DiscussionNo comments yet. Be the first to start the discussion!
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