CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ219

VerifiedCustomer Service Management Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics

Which channels does the Customer Support Portal’s default configuration provide for interacting with customers?

Choose two
Explanation

The default Customer Support Portal configuration supports customer interactions through chat, phone, and email. From the available options, Chat and Email are the default channels; social-channel support requires additional configuration.

Community Discussion

No comments yet. Be the first to start the discussion!