CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ218

VerifiedCustomer Service Management Integration

What occurs to a case when the state of one of its associated IT Service Management records—incident, problem, or change—is updated?

Explanation

Customer Service Management with IT Service Management automatically updates a case’s work notes when an associated ITSM record is updated. For Change Management specifically, change-state updates synchronize work notes from the change record to the case.

Learn more

Community Discussion

No comments yet. Be the first to start the discussion!