QuestionQ217Verified/Customer Service Management IntegrationCopy linkReport a problemAsk AstroTutorSave questionWhich of the following constitutes a condition for matching rules?AAgent domainBAssignmentCSwitchingDSpecific case attributesShow AnswerAnswerExplanationServiceNow CSM matching rules include conditions that identify specific case attributes, such as the account, product, or priority. Assignment rules route a case after its matching-rule conditions are met.Learn moreServiceNow: Route and assign casesShow comments4Show commentsCommunity DiscussionNo comments yet. Be the first to start the discussion!
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