CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ181

VerifiedCustomer Service Management Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics

What advantages do leading indicators have over lagging indicators?

Choose two
Explanation

Leading indicators provide an early, forward-looking view of performance and measure factors that can be changed before the final outcome occurs. They are therefore prospective and easier to influence than lagging indicators, which report past results.

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