CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ180

VerifiedCustomer Service Management Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics

On a case list, what can a blue indicator dot in the Action Status column signify?

Explanation

In ServiceNow Customer Service Management, a blue Action Status indicator denotes a case that needs attention, such as one updated by a customer or internal user and awaiting input or review.

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