QuestionQ182Verified/Customer Service Management Portal, Knowledge Management, Service Catalog, Communities and Performance AnalyticsCopy linkReport a problemAsk AstroTutorSave questionPredictive Intelligence enhances Case management by:APredicting what values should have gone into empty fields in historical recordsBReducing the number of records needed to accurately predict a valueCReplacing legacy routing rulesDPredicting Case values without manual interventionShow AnswerAnswerExplanationPredictive Intelligence can use historical Case data to predict field values on current Case records and apply those values automatically, reducing the need for manual intervention.Learn moreServiceNow Predictive Intelligence documentationShow comments2Show commentsCommunity DiscussionNo comments yet. Be the first to start the discussion!
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