QuestionQ178Verified/Customer Service Management System Setup and ConfigurationCopy linkReport a problemAsk AstroTutorSave questionWhich matching-criteria types are available for Customer Service?Choose fourAMatching SkillsBLast AssignedCCertificationsDDistanceEAssigned CasesFAvailability TodayShow AnswerAnswerExplanationServiceNow’s Customer Service Management assignment workbench provides Matching Skills, Assigned Cases, Availability Today, and Last Assigned as predefined criteria for ranking agents for case assignment. Certifications and Distance are not part of that predefined criteria set.Learn moreServiceNow: Matching criteria for case assignmentShow comments2Show commentsCommunity DiscussionNo comments yet. Be the first to start the discussion!
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