CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ177

VerifiedCustomer Service Management System Setup and Configuration

Which functionality is required to automatically close resolved cases when customers do not respond within a specified time?

Explanation

ServiceNow Customer Service Management uses a scheduled job to periodically check resolved cases and automatically close any case for which the customer has not responded within the configured time window, rather than relying on a business rule, flow, or workflow to perform this time-based bulk action.

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