CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ176

VerifiedCustomer Service Management System Setup and Configuration

ACME Corporation wants to use ServiceNow CSM to support its customers through Twitter. Which CSM entity should ACME use to store a customer's Twitter profile details?

Explanation

A Social Profile stores customer social-media profile information for social customer service interactions, including Twitter profiles.

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