CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ143

VerifiedCustomer Service Management Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics

Which of the following benefits may be gained by using communities?

Choose three
Explanation

Customer communities provide self-service and peer-to-peer support that can deflect cases and lower support costs. They also foster customer participation and discussions, creating engagement and surfacing customer feedback about products, trends, and concerns.

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