CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ142

VerifiedCustomer Service Management System Setup and Configuration

Which of the following statements is accurate when the Contact Local Time field is enabled on a case form?

Explanation

Contact Local Time displays the assigned contact’s local time, using the time zone on the Contact form or, when that is absent, the Contact time zone on the case. This lets agents assess whether it is an appropriate time to contact the customer.

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