CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ141

VerifiedCustomer Service Management Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics

What do the blue circles on a case form’s timeline represent?

Explanation

In ServiceNow Customer Service Management, each case state change is represented by a blue circle on the case timeline; case activities such as comments, information requests, emails, and phone calls use activity lines or markers.

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