CIS-CSM: Certified Implementation Specialist - Customer Service Management

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QuestionQ144

VerifiedCustomer Service Management System Setup and Configuration

With the Auto Close Resolved Cases flow enabled and using its default settings, after how long will a reminder be sent to a non-responsive customer0?

Explanation

By default, the Auto Close Resolved Cases flow sends the customer a reminder notification after 5 days with no response while the case is pending solution acceptance.

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