QuestionQ14Verified/Customer Service Management System Setup and ConfigurationCopy linkReport a problemAsk AstroTutorSave questionWhen should the Install Base field be used on a Case form?AWhen tracking performance metricsBWhen there is a single association between a case and an install baseCWhen updating customer detailsDWhen multiple install bases are associated with a caseShow AnswerAnswerExplanationThe Install Base field represents a single install-base association for a case, so it is used when only one install base is linked to that case.Show comments0Show commentsCommunity DiscussionNo comments yet. Be the first to start the discussion!
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