CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ15

VerifiedCustomer Service Management Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics

External customers can view the problem, change, and request records related to their customer service cases in the Customer and Consumer Service Portals. Which of the following records can they approve through the portals in relation to cases?

Explanation

External users with the snc_external role can approve change requests and registration requests from the Customer Service Portal. Therefore, the applicable record types are change records and request records.

Learn more

Community Discussion

No comments yet. Be the first to start the discussion!