CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ13

VerifiedCustomer Service Management Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics

In which of the following scenarios is the Contextual Search framework used to provide Knowledge search results?

Explanation

ServiceNow Contextual Search returns related results, including Knowledge articles, from text entered in configured fields. In the Service Portal, it is used with record producers so users can receive relevant Knowledge results as they provide information; therefore, both portal entry and Record Producer usage apply.

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