CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ126

VerifiedCustomer Service Management Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics

Which types of case communication are included in the Case Digests feature?

Choose two
Explanation

ServiceNow Case Digests supports case action summaries for periodic updates during an active case and post case reviews to document the issue, root cause, resolution, and preventive measures after the case is resolved.

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