CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ125

VerifiedCustomer Service Management System Setup and Configuration

What should be done when an attribute of an Install Base item is solely for informational purposes?

Explanation

Install Base characteristics store and track item-specific information, including configurable details associated with an Install Base item. Informational attributes should therefore be tracked as Install Base characteristics rather than placed in entitlement details or added as custom fields.

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