CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ102

VerifiedCustomer Service Management Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics

Which of the following capabilities does Major Issue Management use?

Explanation

Major Issue Management uses the Targeted Communications recipients-list capability to identify impacted customers and associate them with a major case. ServiceNow: Activate Major Issue Management

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