QuestionQ101Verified/Engagement Methodology and Project PlanningCopy link1Report a problemAsk AstroTutorSave questionWhich criterion can be used to decide when to open a new inbound case?AWhen a new customer is createdBWhen an internal problem occursCWhen a customer has a question or issue to resolveDWhen we have new marketing material for a customerShow AnswerAnswerExplanationA case tracks a customer-reported situation, incident, support inquiry, or issue that requires resolution. A customer question or issue therefore warrants an inbound case; customer creation, internal-only problems, and marketing communications do not inherently do so.Learn moreOverview of case managementShow comments1Show commentsCommunity DiscussionNo comments yet. Be the first to start the discussion!
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