CIS-CSM: Certified Implementation Specialist - Customer Service Management

By ServiceNow · Question Mode

QuestionQ103

VerifiedCustomer Service Management System Setup and Configuration

Which CSM Configurable Workspace feature allows agents to quickly view records in the contextual side panel without switching tabs?

Explanation

Dynamic Related Records displays context-sensitive related records in the Contextual side panel of CSM Configurable Workspace. Agents can access those related records without navigating away from their current tab.

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