Which three types of preassembled flows can be utilized from the Financial Services Cloud (FSC) packages and the Lightning Flow for FSC package? (Choose three.)
A consulting firm is asked to add Events and Milestones to a Lightning record page to give financial advisors deeper insights into their customers’ lives.
What should the consultant configure to enable advisors to capture Once-in-a-Lifetime events and, at the same time, prevent users from accidentally creating more than one event of such an event type?
ASingle event types
BUnique event types
COnce-in-a-Lifetime event types
DSpecial event types
Cumulus Bank has implemented Compliant Data Sharing in Financial Services Cloud. Which two things happen when an opportunity record that has opportunity participants with associated share table entries is set to Private? (Choose two.)
AShare table records need to be manually deleted.
BThe share table records are deleted.
CThe opportunity participant records are not deleted.
DAll opportunity participant records are deleted.
Which three related lists are visible within Actionable Relationship Center associated with the Account object? (Choose three.)
ANotes and Attachments
BCases
CClient Financial Goals
DHousehold Financial Accounts
EFinancial Holdings
OmniScript represents processes with fast, personalized, and consistent responses. This type extends the metadata type and inherits its fullname field.
To use the OmniScript metadata type, what should the administrator enable in the Salesforce org?
ADiscovery Framework
BCustom Domain
CEinstein Relationship Insights
DLightning Experience for Financial Services Cloud
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A Financial Services Cloud (FSC) administrator is setting up a permission set for Actionable Relationship Center.
Which license should the administrator select on the Permission Set setup page?
AOmniStudio
BFSC Extension
CFSC Basic
DFSC Standard
A financial services company needs to capture a new type of referral that has different required fields than what is currently configured in the org.
Which three steps should the administrator take to configure Financial Services Cloud correctly based on the scenario? (Choose three.)
ACreate a new record type “Referral” on the Lead object.
BCreate a custom Referral object.
CUpdate the lead page layout.
DAssign the record type to users.
ECreate a new referral record type mapper record.
A banking client currently manages its onboarding process manually with paper forms. To optimize the process, the client wants to digitize and automate as much as possible. The bank wants its clients to manage the forms in a portal and leverage e-signatures for processing.
Which three steps are needed to document this requirement following the discovery session? (Choose three.)
ADocument the business process flows.
BDesign the solution using the Financial Services Cloud components.
CDetermine the best e-signature solution to use.
DUnderstand the journey for the multiple personas involved in the process.
ECreate a visual flow diagram.
The Bank of the Future wants its call center agents to be able to see person accounts but wants to restrict access to financial accounts to protect the privacy of its clients.
Which two steps should an administrator take to ensure that all users can see person accounts but only specific users can view financial accounts? (Choose two.)
AChance organization-wide defaults (OWD) sharing on the Financial Accounts object to Private
BEdit the Lightning page assigned to the Financial Advisor Profile and remove the Financial Accounts tab.
CChange organization-wide defaults (OWD) sharing on the Financial Accounts abject to Public Read Only.
DChange organization-wide defaults (OWD) sharing on the Person Accounts object to Public Read Only.
A Financial Services Cloud (FSC) administrator wants to create a new FSC permission set that includes the Access Interest Tags for Financial Services Cloud permission.
Which two permission sets should be cloned to create this new permission set and give access to interest tags? (Choose two.)
AFSC Basic permission set
BFSC Extension permission set
CFSC Foundations permission set
DFSC Standard permission set
Culumus Insurance has a franchise business model with a large number of franchisees who operate independently but report to regional managers who are Cumulus employees. The company would like the franchise owners and their employees to have access to the Culumus Salesforce Financial Services Cloud (FSC) instance. The company plans to use the Role Hierarchy and sharing rules to implement this.
What should the architect at Cumulus Insurance be aware of for this solution?
AFranchise users will need to switch their browsers to a platform that supports Lightning Web Components.
BFranchise users can have multiple roles in the hierarchy.
CThe administrator can define up to 300 total sharing rules for each object.
DSalesforce FSC only allows 1,024 public groups.
A consultant is looking to create a guided screen to be used by customer service agents answering the phone to authenticate the caller and positively identify them. The agent will ask the caller to provide their full name and the last four digits of their social security number, which is not stored in Salesforce. The agent will enter the provided information into a form, and upon clicking submit, a web service call is made to an external authentication service to authenticate the caller.
What should the consultant do to fulfill the needed requirements?
ACreate a OmniScript flow.
BCreate a Lightning web component.
CCreate a Canvas application for the Authentication module.
DCreate a screen flow.
A financial services company needs to alert advisors about changes in client records that require action.
What should the administrator consider when configuring Record Alerts?
AWith permissions for Record Alerts, users can create record alerts on all custom objects and standard objects such as Financial Account.
BWhen the administrator adds a new Record Alert Category, the severity value in the alert category is the default value on the record alerts advisors create and cannot be changed.
CWhen the admin creates a value for the Severity field, the warning icon is associated with the field automatically, and advisors cannot change the icon.
DRecord alert categories are not required when creating a record alert, but they help keep alerts organized.
Which three insurance processes are managed by the Policy Administration component? (Choose three.)
AUnderwriting
BEndorsements
CPayments
DCommissions
EApprovals
An insurance company needs to ensure the record rollups aggregate information from related records for several objects in Financial Services Cloud at a client or group level.
What should the administrator configure to meet the requirement?
AWhen the administrator enables record rollups at the group level, all corresponding records are stamped with the Primary Group in the Rollup_c lookup field.
BClient-level records are aggregated by setting up client-level rollups to all primary group members.
CTo show all Primary Group member opportunities on a related list at the group level, the administrator should add Opportunities as a picklist value to the Household_c field on Account Contact Relationship.
DTo show all Primary Group member cases on a related list at the group level, the administrator should add Cases as a picklist value to the Rollup_c field on Account Contact Relationship.
A retail bank is using Financial Services Cloud to support its operations. The bank has received complaints that its clients’ documentation is often submitted late and when clients call, customer service agents are struggling with multiple systems to determine where the documentation is.
Which solution should a consultant suggest the client explore?
AMarketing Cloud integration to manage cent communications
BAn APEX solution to leverage the SendMail capabilities of Salesforce
CThe Send Documents flow for Retail Banking
DProcess Builder to create automated document requests for missing items
A company wants to convert its Salesforce Financial Services Cloud implementation from using the individual account model to using person accounts.
Which three things should a consultant do to prepare for the conversion? (Choose three.)
AUpdate all opportunities linked to individual account records to be owned by the individual account record’s owner.
BEnsure each account.phone field in the individual account record is blank.
CEnsure all individual account records to be converted are only linked to exactly one contact record.
DEnsure each individual account to be converted is not a parent account of any other account records.
ETest out the conversion in a sandbox, including all integrations and customizations.
Salesforce provides a robust set of automation features to help save time and resources. For example, a system administrator can use Flow Builder to automate most of an organization’s repetitive business processes.
Which use case is a suitable fit for Flow Builder?
ACoordinate multiple flows and assign them to multiple teams or individuals.
CSuggest offers and actions to users that are tailored to meet an organization’s unique business criteria.C. Perform an operation for more records than schedule-triggered flows allow.
DCollect input from internal users with a form placed on a Lightning page or launched by a button.
During the delivery stage of a Financial Services Cloud (FSC) implementation, a consultant needs to think about how to utilize FSC-related objects. Which three things should the consultant consider when adopting such objects? (Choose three.)
ARole Hierarchy-based sharing can be disabled for the Financial Deal object but can’t be disabled for the Opportunity object.
BIn a household, each household member is modeled as a Contact, and the household is modeled as an Account.
CIn a household, each of the household members is modeled as a Person Account and the household is modeled as an Account.
DInteraction Summary is an enhancement of the standard Activity object. FSC implementations should use Interaction Summary as a replacement for the Activity object.
EBoth the Financial Deal object and the Opportunity object support Compliant Data Sharing.
A financial services company offers special deposit products for its employees. These employees have customer records in Salesforce so that they can be serviced like normal customers. Only customer service employees within a specific group should be able to see these special deposit products in Salesforce to protect the personal financial information of bank employees.
How should the administrator configure sharing rules in Financial Services Cloud to meet these requirements?
ACreate a Financial Account sharing rule based on criteria.
BCreate an Account sharing rule based on record owner.
CCreate a Financial Account sharing rule based on record owner
DCreate Account sharing rules based on criteria
How should developers configure customized nodes for display in ARC?
ASelect Use FlexCard from the node Display tab to show the node in a FlexCard
BReference the Lightning Web Component in the Display properties of the custom ARC relationship graph
CSelect Use LWC from the node Display tab to show the node in a Lightning Web Component
DReference the FlexCard in the Display properties of the custom ARC relationship graph
Which three processes are part of Claims Management? (Choose three.)
AReserve Management
BUnderwriting
CAuto Adjudication
DQuoting
EPayment
The investor relations director of a large insurance company just published a press release after the company’s Quarterly Earnings Call to report about its digital transformation implementing Salesforce Financial Services Cloud (FSC).
Which three value outcomes should the company’s stakeholders expect? (Choose three.)
AAchieved higher CSAT and NPS scores attributed to personalized customer experiences driven by shorter waits due to decreased average case handle times and Improved self-service solutions via Einstein Bots for FSC
BDrove Advisor productivity with a daily task list, client life events, opportunities, and aggregated household information directly from the FSC Home Page
CStreamlined the entire deal lifecycle with FSC, leveraging relationship maps and interaction history in business development/discovery to accelerate pipe management and research
DAutomated claims orchestration via straight through processing workflow rules from OmniStudio with minimal human intervention from insurance adjusters or underwriters, allowing claims to be completed faster and at scale
EImproved customer onboarding experiences by fast-tracking and simplifying document tracking and approvals via FSC Action Plans
Cumulus Insurance’s business processes are quite complex, and steps in the process may vary depending on the information captured.
Which three actions regarding functionality and features should a consultant suggest exploring to help guide Cumulus Insurance users through these processes? (Choose three.)
AConfigure Dynamic Actions for Lightning pages.
BEnable In-App Guidance to provide walk-throughs.
CBuild custom Lightning pages that correspond to each stage of the business process.
DUse flows to remove the need for complex Lightning pages.
EConfigure Dynamic Lightning pages.
A wealth management division manages the financial assets of many wealthy clients.
Which three steps should the Financial Services Cloud consultant take to offer a high level of customization to boost user productivity? (Choose three.)
ACreate a new type of person account so trust group details roll down to the beneficiaries level.
BCreate and assign the Custom Field Set permission set to all users.
CAssign the Custom Field Set to a Lightning component.
DAssign the Custom Field Set to the Financial Summary component.
ECreate a Custom Field Set solely for the Wealth Managers without affecting the Investment Bankers.