QuestionQ12
Define/DesignA consultant needs to build a guided screen for customer service agents who answer phone calls to authenticate callers and positively identify them. The agent will ask the caller for their full name and the last four digits of their social security number, which are not stored in Salesforce. The agent will enter the supplied information into a form and, when they click submit, a web service call will be made to an external authentication service to authenticate the caller.
What should the consultant do to meet these requirements?
- A Create a OmniScript flow.
- B Create a Lightning web component.
- C Create a Canvas application for the Authentication module.
- D Create a screen flow.
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