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FIELD-SERVICE-LIGHTNING-CONSULTANT by Salesforce - Page 1 | ExamCademy

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Universal Containers wants to measure their adherence to specific SLAs for all Work Orders.
In which order should a Consultant implement the setup to achieve this requirement?

A Set Up Milestones, Create Entitlement records, Set Up Entitlement Process for Work Orders.
B Set Up Entitlement Process for Work Orders, Set Up Milestones, Create Entitlement records.
C Create Entitlement records, Set Up Entitlement Process for Wok Orders, Set Up Milestones.
D Set Up Milestones, Set Up Entitlement Process for Wok Orders, Create Entitlement records.

Universal Containers (UC) wants to better understand their service business and Field Service Technician teams' schedules. A Consultant suggested UC start to forecast and plan.
Which two abilities does forecasting and planning provide? (Choose two.)

A Proactively adjust to demand fluctuations.
B More consistently meet customer response times.
C More accurately assign Work Orders based on skills.
D Proactively adjust Service Contracts.

Universal Containers wants their Field Technicians to indicate if any of their Service Appointments are at risk of not being completed on time. They would like for this to be achieved on a mobile device using a Quick Action.
What should a Consultant recommend to achieve this requirement?

A Update the Service Appointment Status field.
B Update the Service Appointment field "In Jeopardy."
C Update the Service Appointment Chatter feed.
D Reschedule the Service Appointment for later.