Certified OmniStudio Consultant

A company has multiple customer-support departments. Each department uses different case-creation processes but wants to consolidate them into one LWC OmniScript. During discovery, the consultant identifies these two key requirements:

• Each department needs to capture different case fields.
• If a user cancels the process, they must return to a support console app.

Which two OmniScript features should the consultant recommend to satisfy these requirements?