Certified OmniStudio Consultant

By Salesforce · Question Mode

QuestionQ71

VerifiedOmniStudio Consulting and Design

The design team produces a sales OmniScript mock-up proposal containing more than 25 steps. The consultant reviews the proposal and finds that the OmniScript will support three separate, complex sales processes: change of plan, new sale, and loyalty. At the start of the interaction, the user will choose the sale type, after which the OmniScript will branch into the change-of-plan, new-sale, or loyalty process. Each process will include multiple decision points for the user.

Following best practices, what should the consultant recommend to improve this planned OmniScript design?

Explanation

Separate OmniScripts should be created for the change-of-plan, new-sale, and loyalty business processes. Keeping each guided interaction focused reduces the number of elements and branching paths in a single script, improving usability, maintainability, and performance. Salesforce OmniScript best practices recommend reducing the number of elements in a script and organizing reusable functionality appropriately.

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