Certified OmniStudio Consultant

By Salesforce · Question Mode

QuestionQ57

VerifiedOmniStudio User Interface

A company wants to build a new customer buying journey for its website. The buying journey must provide the following functionality:

  • Allow the user to enter contact and address information.
  • Require the user to provide age and gender, with income bracket optional.
  • Calculate a discount percentage for each product based on the provided customer data.
  • Save the list of recommended products, including their discounts.

Which tools should the consultant use to design a solution that fulfills these requirements?

Choose three
Explanation

OmniScript supports a guided, multi-step user experience that collects and validates customer inputs. Expression Sets and Decision Matrices in Salesforce Business Rules Engine evaluate conditions, perform calculations, and return matching rule results, making them appropriate for determining per-product discounts from customer attributes. Integration Procedures run orchestrated, headless data operations and can be invoked from an OmniScript to retrieve or update Salesforce data, enabling persistence of the recommended-product list and discount values.

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