Certified OmniStudio Consultant

By Salesforce · Question Mode

QuestionQ56

VerifiedOmniStudio Consulting and Design

A client needs to build an OmniScript to gather customer satisfaction. The process must do the following:

  • Present the user with a customer-satisfaction question that lets them select one option from a 1–5 satisfaction rating.
  • Create a case for an account team member to follow up on.
  • Email a summary message to the user.

Which OmniScript elements should the consultant recommend to satisfy these requirements?

Explanation

A Radio Group supports a questionnaire-style single selection. A Data Mapper Post Action sends OmniScript data to a Data Mapper Load to create or update Salesforce objects, including a Case. An Email Action sends a custom or template-based email, so it can deliver the summary message.

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