Certified Marketing Cloud Account Engagement SpecialistDemo

By Salesforce · Question Mode

QuestionQ25

Engagement Studio

A marketing user pauses an Engagement Studio program and adds a new recipient list. What occurs to the newly added prospects when the program is resumed?

  • A Prospects will skip any Action steps the existing prospects have already completed, but will be evaluated on Trigger and Rule steps.
  • B Prospects will begin the program on the first step regardless of where the existing prospects are in the program.
  • C Prospects will skip steps to start the program on the same steps the existing prospects are on.
  • D Prospects will not begin the program until all existing prospects reach an end step.
Explanation

New prospects added to an Engagement Studio program recipient list enter at the beginning of the program. Resuming the program preserves existing prospects’ current positions but does not advance newly added prospects to those positions.

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