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Certified Experience Cloud Consultant by Salesforce - Page 1 | ExamCademy

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Bloomington Caregivers (BC) wants to streamline back-end processes and workflows for its employees. BC recently learned about Lightning Bolt solutions for employees at a world tour event.
Where should BC look for potential Lightning Bolt solutions?

A Salesforce Connect
B Salesforce AppExchange
C Salesforce Accelerator Directory
D Salesforce Accelerator Catalog

Northern Trail Outfitters has a network of resellers who are Partner Community users. One of the resellers has requested that their parent company get View access to cases created by their child companies.
Which functionality will meet the requirement best?

A Manually share cases.
B Create a Sharing Set for the Account.
C Move users who need case access to a higher level in the Role Hierarchy.
D Configure an External Account Hierarchy.

Universal Containers (UC) has a B2C customer department that uses person accounts to track and manage all B2C customers. UC has set up a B2C site using Salesforce Experience Cloud. The VP of B2C business wants to enable self-registration on the portal so customers can create their own user accounts.

What should the Experience Cloud consultant at UC recommend so that the new users self-registering on the B2C site are captured as person accounts in Salesforce?

A Create a custom self-registration page and Apex handler that creates a person account for each user self-registering on the portal.
B Use the standard self-registration configuration under Experience Workspace and leave the default Account field empty.
C Use the standard self-registration configuration under Experience Workspace that assigns users to a default business account, and then build a trigger on Account to create person accounts for each user.
D Restrict the Account record type access to Person Account record type only for the Site Guest User, so any account created is by default a person account.

Which component can be embedded into an Experience Cloud site to start conversations with customers using the channels they prefer?

A Channel Menu
B Service Your Way
C Service Console
D Chat

Cloud Kicks (CK) advises its diverse set of clients on how to use Experience Cloud. With new regulations taking effect, many of CK’s clients want an easy and cost effective way to set up a site and gather their customers’ communication preferences.

How should CK help compile these preferences?

A Use the standard Preferences Chatbot to gather the preferences.
B Create a Lightning Bolt solution that already includes all the preferences.
C Build a Service Console to gather the preferences.
D Create a Lightning Bolt solution with a template and a login flow to gather the preferences.

Which three considerations should be made when using Criteria-Based Audiences? (Choose three.)

A Components in the template header and footer sections cannot be assigned to an audience.
B Up to 2,000 audiences can be created.
C Domain criteria are not available in sandbox or Developer Edition orgs.
D Salesforce must be contacted if you need to use the domain criteria in sandbox or Developer Edition orgs.
E Record Type criteria cannot be assigned to a component.

Northern Trail Outfitters implemented a chatbot on its Experience Cloud site.

Which three KPIs could be used to help understand the chatbot’s impact on customer service? (Choose three.)

A Number of lead records created
B Average Handle Time compared to Bot Session Time
C Case deflection
D CSAT (Customer Satisfaction score)
E Case Type by Issue

Ursa Major Solar (UMS) wants to streamline back-end processes and workflows for its employees. UMS recently learned about Lightning Bolt solutions for employees at a world tour event.

Where should UMS look for potential Lightning Bolt solutions?

A Salesforce Connect
B Salesforce Accelerator Catalog
C Salesforce Accelerator Directory
D Salesforce AppExchange

No More Homelessness (NMH) is about to create a public site for volunteers where they will be able to sign up for volunteering opportunities at local events. Each registration will result in a record being created for a custom EventRegistration object.
Which three considerations should NMH keep in mind for records created by guest users? (Choose three.)

A When possible, one should create and assign queues as owners of records created by guest users.
B Queues cannot be assigned as owners of records created by guest users.
C Default owner does not need Read/Write access to view the records created by guest users.
D Any active user in an org can be assigned as the default owner of records created by guest users.
E Setting the default owner for records created by guests is an option in Experience Cloud sites.

Universal Containers (UC) maintains multiple customer-facing sites, but only one profile for all customer users. No customer has access to more than one site.

Which step should the UC system administrator take to grant customers access to the appropriate site?

A Create and assign a permission set to the users and site.
B Enable the Customer Identity profile or permission set.
C Add user to the All Customer Portal Users public group.
D Assign the profile to the site membership.

The administrator of the Universal Containers customer site has been making changes in a sandbox and needs to push the changes to production. The administrator is comfortable with point and click changes but is not comfortable with managing code or more technical items.

How should the administrator ensure the changes make it accurately to production?

A Rebuild the site from scratch in production.
B Use the ExperienceDeploy API to push the site to production.
C Use Dataloader to migrate the site from sandbox to production.
D Create a change set, upload it to production, and deploy the change set.

Ursa Major Solar (UMS) wants to give its partners the content, data, and tools they need to sell more solar panels.

Which three Partner Relationship Management features should the system administrator utilize on UMS's site? (Choose three.)

A Deal Registration
B Service Console
C Lead Distribution
D Market Development Fund
E Content Flagging

A consultant is asked to set up a new experience using the Customer Service template. The articles from an existing knowledge base must be exposed in the new site.

What are the two ways the consultant should associate the articles with topics? (Choose two.)

A Manually add one or more topics to each article within Workspaces.
B Establish automatic topic assignment of topics to specified data categories within workspaces.
C Allow guest users to tag displayed articles with relevant topics on a public page.
D Select the appropriate topics on the Knowledge tab within Lightning Experience.

Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UC is considering using the Customer Service template for the site and External Apps license for the customers.

Which limitation could cause a potential issue for UC?

A External Apps license does NOT allow access to custom objects.
B External Apps license does NOT allow access to cases.
C External Apps license does NOT download documents out-of-the-box.
D External Apps license does NOT allow self-registration.

Ursa Major Solar is utilizing audience targeting for specific components in its portal.

Which two considerations regarding audience targeting are true? (Choose two.)

A Available domains are created in the Administration workspace and associated with a community through a custom URL.
B You can only have three audiences.
C Audiences are unable to be assigned to the components in the template header and footer sections.
D Record-based criteria are unable to be assigned to a component or branding set.

Ursa Major Solar (UMS) would like authenticated Experience Site users to see cases, quotes, contracts, and Knowledge articles appear in search results, but the Search Results component is only returning Knowledge articles.

How should UMS configure its search results to yield the desired results?

A In Salesforce Setup, under the Experience Site users’ profile, adjust the system permissions to allow for multiple objects in search results.
B On the Search page, switch the Search Results component with Global Search Results and select the appropriate objects in the property editor.
C On the Search page, select the appropriate objects in the property editor for the Search Results component.
D On the Home page, in the property editor for the Hero component, adjust the Hero Type to "Call to Action" instead of "Search".

Universal Containers has recently launched a site for its retailers. Retailers are able to collaborate with other retailers around topics; however, retail managers aren’t able to see records owned by their peers and subordinates.
What should be done to resolve the issue?

A Retail managers need to be given Super User access.
B A Sharing Rule needs to be created.
C Retail managers need to be put in the executive role in the Role Hierarchy.
D A Sharing Set needs to be created.

Universal Containers (UC) has a customer portal so that customers can manage their shipping. UC has several sharing rules in place and uses the External Account Hierarchy to assist with data access in its biggest customers. One of UC's large customers, Cloud Kicks, has recently acquired Northern Trail Outfitters. Sales wants to merge these two accounts, but they are getting an error.

What could be the cause of the error?

A Accounts with active Experience Cloud users cannot be merged with another account.
B Accounts used in an External Account Hierarchy cannot be merged with another account.
C The user trying to merge the accounts does not have the System Administrator profile.
D The user trying to merge the accounts does not have the Merge Portal Roles permission.

Ursa Major Solar would like the navigation menu in its customer portal to be vertical.

Which two options make this possible? (Choose two.)

A Edit the default navigation.
B Write custom code.
C Fix the header s position.
D Download an app from the AppExchange.

Universal Containers (UC) wants to create a self-service site for its existing and prospective customers. The site will contain articles, blogs, manuals, and FAQs. Users will be able to ask questions and answer other users’ questions on the site.

Which two Experience Cloud features should UC focus on as it starts building out the site? (Choose two.)

A Feeds
B Guest user and public access settings
C Public Site Connect
D Document Library Model (DLM)

Cloud Kicks (CK) is planning to introduce a User Acceptance Testing (UAT) process to ensure quality. UAT will take place in Partial and Full sandboxes. CK has also set up the Salesforce Content Delivery Network (CDN) for its domain in production environment.

What should CK keep in mind about Salesforce CDN?

A Salesforce CDN is only supported in Developer sandbox environments.
B Salesforce CDN is only supported in one sandbox environment.
C Salesforce CDN is only supported in Full sandbox environments.
D Salesforce CDN is supported in all sandbox environments.

Ursa Major Solar (UMS) is using the Customer Account Portal template where both customers and employees can log in to view information about the company. UMS would like the Home page to showcase internal resources at the top for its employees, and would like self-help resources to be available for logged-in customers. UMS wants to exclude employee resources from the layout of the Home page when customers are logged in.

Which functionality should UMS utilize to showcase the Home page in different ways?

A Case Feeds
B Developer Console
C Page Variations
D Sharing Sets

Which three topic types can be used in an Aura site? (Choose three.)

A Content Topic
B Navigational Topic
C Featured Topic
D Deleted Topic
E Standard Topic