Bloomington Caregivers (BC) wants to streamline back-end processes and workflows for its employees. BC recently learned about Lightning Bolt solutions for employees at a world tour event.
Where should BC look for potential Lightning Bolt solutions?
ASalesforce Connect
BSalesforce AppExchange
CSalesforce Accelerator Directory
DSalesforce Accelerator Catalog
Northern Trail Outfitters has a network of resellers who are Partner Community users. One of the resellers has requested that their parent company get View access to cases created by their child companies.
Which functionality will meet the requirement best?
AManually share cases.
BCreate a Sharing Set for the Account.
CMove users who need case access to a higher level in the Role Hierarchy.
DConfigure an External Account Hierarchy.
Universal Containers (UC) has a B2C customer department that uses person accounts to track and manage all B2C customers. UC has set up a B2C site using Salesforce Experience Cloud. The VP of B2C business wants to enable self-registration on the portal so customers can create their own user accounts.
What should the Experience Cloud consultant at UC recommend so that the new users self-registering on the B2C site are captured as person accounts in Salesforce?
ACreate a custom self-registration page and Apex handler that creates a person account for each user self-registering on the portal.
BUse the standard self-registration configuration under Experience Workspace and leave the default Account field empty.
CUse the standard self-registration configuration under Experience Workspace that assigns users to a default business account, and then build a trigger on Account to create person accounts for each user.
DRestrict the Account record type access to Person Account record type only for the Site Guest User, so any account created is by default a person account.
Which component can be embedded into an Experience Cloud site to start conversations with customers using the channels they prefer?
AChannel Menu
BService Your Way
CService Console
DChat
Cloud Kicks (CK) advises its diverse set of clients on how to use Experience Cloud. With new regulations taking effect, many of CK’s clients want an easy and cost effective way to set up a site and gather their customers’ communication preferences.
How should CK help compile these preferences?
AUse the standard Preferences Chatbot to gather the preferences.
BCreate a Lightning Bolt solution that already includes all the preferences.
CBuild a Service Console to gather the preferences.
DCreate a Lightning Bolt solution with a template and a login flow to gather the preferences.
Which three considerations should be made when using Criteria-Based Audiences? (Choose three.)
AComponents in the template header and footer sections cannot be assigned to an audience.
BUp to 2,000 audiences can be created.
CDomain criteria are not available in sandbox or Developer Edition orgs.
DSalesforce must be contacted if you need to use the domain criteria in sandbox or Developer Edition orgs.
ERecord Type criteria cannot be assigned to a component.
Northern Trail Outfitters implemented a chatbot on its Experience Cloud site.
Which three KPIs could be used to help understand the chatbot’s impact on customer service? (Choose three.)
ANumber of lead records created
BAverage Handle Time compared to Bot Session Time
CCase deflection
DCSAT (Customer Satisfaction score)
ECase Type by Issue
Ursa Major Solar (UMS) wants to streamline back-end processes and workflows for its employees. UMS recently learned about Lightning Bolt solutions for employees at a world tour event.
Where should UMS look for potential Lightning Bolt solutions?
ASalesforce Connect
BSalesforce Accelerator Catalog
CSalesforce Accelerator Directory
DSalesforce AppExchange
No More Homelessness (NMH) is about to create a public site for volunteers where they will be able to sign up for volunteering opportunities at local events. Each registration will result in a record being created for a custom EventRegistration object.
Which three considerations should NMH keep in mind for records created by guest users? (Choose three.)
AWhen possible, one should create and assign queues as owners of records created by guest users.
BQueues cannot be assigned as owners of records created by guest users.
CDefault owner does not need Read/Write access to view the records created by guest users.
DAny active user in an org can be assigned as the default owner of records created by guest users.
ESetting the default owner for records created by guests is an option in Experience Cloud sites.
Universal Containers (UC) maintains multiple customer-facing sites, but only one profile for all customer users. No customer has access to more than one site.
Which step should the UC system administrator take to grant customers access to the appropriate site?
ACreate and assign a permission set to the users and site.
BEnable the Customer Identity profile or permission set.
CAdd user to the All Customer Portal Users public group.
DAssign the profile to the site membership.
The administrator of the Universal Containers customer site has been making changes in a sandbox and needs to push the changes to production. The administrator is comfortable with point and click changes but is not comfortable with managing code or more technical items.
How should the administrator ensure the changes make it accurately to production?
ARebuild the site from scratch in production.
BUse the ExperienceDeploy API to push the site to production.
CUse Dataloader to migrate the site from sandbox to production.
DCreate a change set, upload it to production, and deploy the change set.
Ursa Major Solar (UMS) wants to give its partners the content, data, and tools they need to sell more solar panels.
Which three Partner Relationship Management features should the system administrator utilize on UMS's site? (Choose three.)
ADeal Registration
BService Console
CLead Distribution
DMarket Development Fund
EContent Flagging
A consultant is asked to set up a new experience using the Customer Service template. The articles from an existing knowledge base must be exposed in the new site.
What are the two ways the consultant should associate the articles with topics? (Choose two.)
AManually add one or more topics to each article within Workspaces.
BEstablish automatic topic assignment of topics to specified data categories within workspaces.
CAllow guest users to tag displayed articles with relevant topics on a public page.
DSelect the appropriate topics on the Knowledge tab within Lightning Experience.
Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UC is considering using the Customer Service template for the site and External Apps license for the customers.
Which limitation could cause a potential issue for UC?
AExternal Apps license does NOT allow access to custom objects.
BExternal Apps license does NOT allow access to cases.
CExternal Apps license does NOT download documents out-of-the-box.
DExternal Apps license does NOT allow self-registration.
Ursa Major Solar is utilizing audience targeting for specific components in its portal.
Which two considerations regarding audience targeting are true? (Choose two.)
AAvailable domains are created in the Administration workspace and associated with a community through a custom URL.
BYou can only have three audiences.
CAudiences are unable to be assigned to the components in the template header and footer sections.
DRecord-based criteria are unable to be assigned to a component or branding set.
Ursa Major Solar (UMS) would like authenticated Experience Site users to see cases, quotes, contracts, and Knowledge articles appear in search results, but the Search Results component is only returning Knowledge articles.
How should UMS configure its search results to yield the desired results?
AIn Salesforce Setup, under the Experience Site users’ profile, adjust the system permissions to allow for multiple objects in search results.
BOn the Search page, switch the Search Results component with Global Search Results and select the appropriate objects in the property editor.
COn the Search page, select the appropriate objects in the property editor for the Search Results component.
DOn the Home page, in the property editor for the Hero component, adjust the Hero Type to "Call to Action" instead of "Search".
Universal Containers has recently launched a site for its retailers. Retailers are able to collaborate with other retailers around topics; however, retail managers aren’t able to see records owned by their peers and subordinates.
What should be done to resolve the issue?
ARetail managers need to be given Super User access.
BA Sharing Rule needs to be created.
CRetail managers need to be put in the executive role in the Role Hierarchy.
DA Sharing Set needs to be created.
Universal Containers (UC) has a customer portal so that customers can manage their shipping. UC has several sharing rules in place and uses the External Account Hierarchy to assist with data access in its biggest customers. One of UC's large customers, Cloud Kicks, has recently acquired Northern Trail Outfitters. Sales wants to merge these two accounts, but they are getting an error.
What could be the cause of the error?
AAccounts with active Experience Cloud users cannot be merged with another account.
BAccounts used in an External Account Hierarchy cannot be merged with another account.
CThe user trying to merge the accounts does not have the System Administrator profile.
DThe user trying to merge the accounts does not have the Merge Portal Roles permission.
Ursa Major Solar would like the navigation menu in its customer portal to be vertical.
Which two options make this possible? (Choose two.)
AEdit the default navigation.
BWrite custom code.
CFix the header s position.
DDownload an app from the AppExchange.
Universal Containers (UC) wants to create a self-service site for its existing and prospective customers. The site will contain articles, blogs, manuals, and FAQs. Users will be able to ask questions and answer other users’ questions on the site.
Which two Experience Cloud features should UC focus on as it starts building out the site? (Choose two.)
AFeeds
BGuest user and public access settings
CPublic Site Connect
DDocument Library Model (DLM)
Cloud Kicks (CK) is planning to introduce a User Acceptance Testing (UAT) process to ensure quality. UAT will take place in Partial and Full sandboxes. CK has also set up the Salesforce Content Delivery Network (CDN) for its domain in production environment.
What should CK keep in mind about Salesforce CDN?
ASalesforce CDN is only supported in Developer sandbox environments.
BSalesforce CDN is only supported in one sandbox environment.
CSalesforce CDN is only supported in Full sandbox environments.
DSalesforce CDN is supported in all sandbox environments.
Ursa Major Solar (UMS) is using the Customer Account Portal template where both customers and employees can log in to view information about the company. UMS would like the Home page to showcase internal resources at the top for its employees, and would like self-help resources to be available for logged-in customers. UMS wants to exclude employee resources from the layout of the Home page when customers are logged in.
Which functionality should UMS utilize to showcase the Home page in different ways?
ACase Feeds
BDeveloper Console
CPage Variations
DSharing Sets
Which three topic types can be used in an Aura site? (Choose three.)