QuestionQ37

VerifiedApplication Lifecycle Management

Universal Containers (UC) uses three release types in its release-management strategy: daily, minor (monthly), and major (quarterly). UC is rolling out a new Service Cloud implementation to a large support center, requiring extensive training and change management. The implementation depends on the existing Salesforce Sales Cloud implementation.

Which release strategy should an Architect recommend?

Explanation

A major quarterly release provides an appropriate controlled cadence for a high-impact Service Cloud implementation that has Sales Cloud dependencies and requires extensive user training and organizational change management. A Full sandbox replicates production metadata and data and supports staging and realistic end-to-end testing before deployment to production.

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