Certified Development Lifecycle and Deployment Designer

By Salesforce · Question Mode

QuestionQ36

VerifiedEnvironments

Universal Containers uses several Salesforce orgs for its different lines of business (LOBs). A recent analysis found that UC could obtain a more complete customer view by collecting customer data from the different orgs.

Which two options can an architect recommend to achieve a 360-degree customer view?

Choose two
Explanation

A single-org consolidation brings the customer data into one Salesforce org. A hub-and-spoke architecture centralizes customer data in a master org and uses integrations so line-of-business orgs can access and update that master data. Both approaches create a unified customer view; a complete graph leaves data distributed across many direct connections, and deploying a managed package does not by itself consolidate the data.

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