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By Salesforce · Question Mode

QuestionQ36

Environments

Universal Containers uses several Salesforce orgs for its different lines of business (LOBs). A recent analysis found that UC could obtain a more complete customer view by collecting customer data from the different orgs.

Which two options can an architect recommend to achieve a 360-degree customer view?

Choose two
  • A Implement a Complete Graph multi-org strategy by allowing each org to connect directly to every other, reading and writing customer data from the orgs where it has been originally created.
  • B Implement a Single Package multi-org strategy by developing and deploying to all orgs a managed package which reads and consolidates customer 360-degree view from the different orgs.
  • C Migrate from multi-org to single-org strategy, consolidating customer data in the process.
  • D Implement a Hub-and-Spoke multi-org strategy by consolidating customer data in a single org, which will be the master of customer data, and using integration strategies to let the LOBs orgs read and write from it.
Explanation

A single-org consolidation brings the customer data into one Salesforce org. A hub-and-spoke architecture centralizes customer data in a master org and uses integrations so line-of-business orgs can access and update that master data. Both approaches create a unified customer view; a complete graph leaves data distributed across many direct connections, and deploying a managed package does not by itself consolidate the data.

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