Certified Business AnalystDemo

By Salesforce · Question Mode

QuestionQ11

Business Process Mapping

Cloud Kicks (CK) is concerned about the distribution process for a new shoe line because it consistently misses its target delivery dates. CK asks the business analyst (BA) to identify the issue and recommend a business solution.

What should the BA do next?

  • A Shadow an operations team member at the CK distribution facility.
  • B Review future state distribution processes for CK.
  • C Explore how retailers similar to CK handle distribution.
Explanation

Directly observing an operations team member in the distribution facility lets the business analyst elicit and validate the current-state workflow, including real handoffs, delays, and process exceptions that can cause missed delivery targets. Salesforce Trailhead identifies shadowing operational personnel and visiting distribution centers as ways to gain an inside understanding of business operations.

Learn more

Community Discussion

No comments yet. Be the first to start the discussion!