QuestionQ26
Service Cloud ApplicationsCloud Kicks (CK) has launched its new Alpha Shoe line. Customers create cases through CK's website. Managers receive a report containing all cases created last week. They want an easy way to see in the report whether a customer mentions the new shoe line in the case subject.
How should the system administrator modify the report to fulfill this request?
- A Include a ‘contains’ filter on Subject.
- B Build a row-level formula.
- C Change the format to a joined report.
- D Add a cross-filter and a ‘with’ sub-filter.
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