QuestionQ25
Service Cloud ApplicationsCloud Kicks has a very large Knowledge base in Salesforce. Service reps struggle to find the most relevant articles because the search returns too many results.
What should the administrator do to help service reps rapidly narrow the number of articles?
- A Activate and configure Einstein Search.
- B Implement and configure Data Categories.
- C Update Knowledge to auto-search the case’s subject.
- D Delete and remove old Knowledge articles.
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