QuestionQ12

Security and Access

An administrator at AW Computing uses the Salesforce Authenticator app, downloaded on company-issued iPhones, to implement multi-factor authentication. A sales representative breaks their phone and must update an opportunity record.

How should the administrator provide the sales representative with access?

  • A Instruct the sales rep to log in from the company’s VPN.
  • B Generate a temporary identity verification code for the rep.
  • C Add the sales rep’s IP address to the trusted IP ranges.
  • D Delegate multi-factor identification to the sales rep.
Explanation

A Salesforce administrator can generate a temporary verification code when a user has lost access to the identity-verification method used for multi-factor authentication. The code lets the user complete a time-limited MFA login and regain access.

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