QuestionQ1357

Workflow/Process Automation

Which of the following does not require a business process?

  • A Leads
  • B Opportunities
  • C Contacts
  • D Cases
Explanation

Contacts are person records used to store customer or stakeholder information; they do not inherently follow a defined lifecycle that requires a business process flow. Leads, opportunities, and cases commonly use structured processes for qualification, sales progression, and service resolution.

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