ADM-201: Salesforce Certified Platform AdministratorDemo

By Salesforce · Question Mode

QuestionQ1148

Security and Access

Cloud Kicks has a customer success agent who is going on leave and must change ownership of multiple cases.

Which two users can fulfill this request?

Choose two
  • A A user with the System Administrator profile.
  • B A user with the Manage Cases permission.
  • C A user with Read permission on the account.
  • D A user with a manager role above the agent.
Explanation

Salesforce allows administrators and users with the Manage Cases permission to manually assign one or more cases to a user or queue. Manage Cases includes the Transfer Cases permission. Bulk case ownership changes require the relevant transfer capability and case access; account read access alone and a higher role alone do not provide that capability.

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