QuestionQ82
Configure agents and AI capabilitiesA company plans to use quality evaluation for customer service representative (CSR) performance.
The company requires:
- Automatic evaluation of conversations based on predefined conditions
- Measurable scoring to evaluate CSRs by using the Quality Evaluation Agent
You need to configure the evaluation process. Match the appropriate configurations to the requirements. Each configuration may be used once, more than once, or not at all.
Drag & Drop
Automatic conversation evaluation
Measurable evaluation scoring
Community Discussion