AB-250: Transforming Contact Center Experiences with AI in Dynamics 365

By Microsoft · Question Mode

QuestionQ79

Configure work distribution

A company configures a workstream. It requires the system to automatically detect needed skills and assign priority. You need to configure classification. What should you use for each configuration?

Select
Detect skills
Assign priority
Explanation

A machine learning model-based classification rule uses an AI Builder text-classification model to predict and attach skills to work items. Classification rules evaluate conditions and set output attributes, including priority.

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