AB-250: Transforming Contact Center Experiences with AI in Dynamics 365

By Microsoft · Question Mode

QuestionQ64

Implement channels

You are configuring inbound and outbound calling behavior for voice interactions.

Inbound calls must follow the appropriate handling configuration. Outbound calls must display the specified caller ID when a customer service representative (CSR) places the call.

Perform the necessary task for each requirement.

Select
Inbound calls use the appropriate handling configuration.
Outbound calls display the specified caller ID.
Explanation

In Dynamics 365 Customer Service voice, a phone number is associated with inbound and outbound calling profiles. The inbound profile specifies the configuration for calls received through that number, while the outbound profile determines the caller ID presented for calls placed using that number.

Community Discussion

No comments yet. Be the first to start the discussion!