AB-250: Transforming Contact Center Experiences with AI in Dynamics 365

By Microsoft · Question Mode

QuestionQ23

Configure agents and AI capabilities

A company uses voice agents to capture customer responses.

The system must retain user input and use it again later in the interaction.

You need to configure the solution. How should you configure it?

Select
Store user input during interaction.
Reuse stored input later.
Explanation

A variable stores information collected during a conversation. Referencing that variable in a conversation-flow node or message reuses its saved value later in the interaction.

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