AB-250: Transforming Contact Center Experiences with AI in Dynamics 365

By Microsoft · Question Mode

QuestionQ1

Deploy Dynamics 365 Contact Center

A company uses security roles so that its customer service representatives (CSRs) can access only the features and data needed for their duties.

Default roles currently give CSRs excessive permissions. Configure the minimum security access for each requirement. Each action may be used once, more than once, or not at all.

Drag & Drop
Reduce permissions to what is required for each CSR role.
Allow non-administrators to assign roles to CSRs without full system access.
Explanation

A custom security role can be tailored to contain only the privileges required for the CSR's assigned duties, implementing least privilege. A custom delegated-role-assignment role grants designated non-administrators the permissions needed to manage CSR role assignments without granting the broad permissions of the System Administrator role.

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