This exam has 78 community-verified practice questions. Create a free account to access all questions, comments, and explanations.
Topics covered:
Understand the key concepts of service managementUnderstand how the ITIL guiding principles can help an organization adopt and adapt service managementUnderstand the four dimensions of service managementUnderstand the ITIL service value systemUnderstand the purpose and components of the ITIL service value chainKnow the purpose and key concepts of 15 ITIL practices
