ITILFND V5 Practice Questions — Page 2 | ExamCademy
ITILFND V5Preview
By ITIL
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Topics covered:
Understand the key concepts of service managementUnderstand how the ITIL guiding principles can help an organization adopt and adapt service managementUnderstand the four dimensions of service managementUnderstand the ITIL service value systemUnderstand the purpose and components of the ITIL service value chainKnow the purpose and key concepts of 15 ITIL practices