ITILFND V4Demo

By ITIL · Question Mode

QuestionQ2

Continual improvement

Which activity forms part of the ‘continual improvement’ practice?

  • A Identifying the cause of incidents and recommending related improvements
  • B Authorizing changes to implement improvements
  • C Logging and managing incidents that result in improvement opportunities
  • D Making business cases for improvement action
Explanation

The continual improvement practice identifies, prioritizes, and justifies improvement initiatives, including developing business cases for improvement action. Identifying incident causes is part of problem management, authorizing changes is part of change enablement, and logging and managing incidents is part of incident management.

Community Discussion

No comments yet. Be the first to start the discussion!