ITILFND V4Demo

By ITIL · Question Mode

QuestionQ3

The guiding principles

Which guiding principle helps an organization understand the impact that a changed element has on other elements within a system?

  • A Focus on value
  • B Start where you are
  • C Think and work holistically
  • D Keep it simple and practical
Explanation

The ITIL 4 guiding principle Think and work holistically promotes considering a system as a whole, including the relationships and dependencies among its elements. This enables an organization to assess the effects that altering one element may have on others.

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